FAQs

Frequently Asked Questions:

Q: When can I expect delivery?

Printed ribbon & gift certificates - 48 hours

Printed/Embroidered items - 14 days (large orders may take longer) 

Keepsakes - 6 weeks

Q: What if I need my order sooner?

 We encourage you to work with us by allowing us to to keep to our set lead times for delivery however we do appreciate that on occasion, customers require something at short notice. Therefore please contact us to discuss prior to placing your order.

Q: How secure is my payment?

All payments are made via Paypal which is a secure payment gateway

Q: What if I don't have a Paypal account?

You have the option at checkout to pay via debit/credit in addition to logging in to an existing Paypal account

Q: I'm ordering a keepsake, where do I send my items of clothing to?

Please check your order confirmation email, which contains our address for posting